Astoundinn Cancellation & Refund Policy
Effective Date: July 2026
Version 1.2
At Astoundinn, we aim to provide flexibility and transparency regarding reservation cancellations.
By confirming a reservation, guests agree to the following cancellation and refund terms.
1. Cancellation Policy
Each Astoundinn property operates under its own cancellation conditions.
The free cancellation period applicable to each booking is clearly displayed on the individual
property listing and during the booking process. Guests are responsible for reviewing the
cancellation terms before completing their reservation.
If a Third Party is used for the booking, the Cancelation Policy conditions are the ones of the
used platform.
Free Cancellation
Guests may cancel their reservation free of charge up to the date specified in the property's
cancellation policy.
Cancellations After the Free Cancellation Period
If a reservation is cancelled after the free cancellation deadline has passed, 100% of the
reservation amount will be charged and is non-refundable.
The only exception is any City Tax (Tourist Tax) paid, which will not be charged for unused
nights and will be refunded where applicable.
2. No-Shows
If a guest fails to arrive on the scheduled check-in date without prior notification, the reservation
will be considered a No-Show.
In such cases, 100% of the reservation amount will be charged and is non-refundable, excluding
any applicable City Tax for unused nights.
3. Early Departures
Guests who choose to shorten their stay after check-in will not be entitled to a refund for any
unused nights.
4. Refund Processing
Where a refund is applicable, it will be processed through the original payment method used for
the reservation.
Processing times may vary depending on the financial institution or payment provider.
5. Force Majeure
Astoundinn shall not be liable for cancellations, delays, or the inability to fulfil bookings resulting
from circumstances beyond our reasonable control, including but not limited to natural disasters,
government restrictions, pandemics, strikes, utility failures, or other force majeure events.
Any refund or credit in such circumstances will be assessed in accordance with applicable law
and the booking conditions of the specific property.
6. Governing Law and Dispute Resolution
This policy is governed by and construed in accordance with Portuguese law, without prejudice
to any mandatory consumer protection provisions applicable in the guest's country of residence.
Any dispute arising from or related to a reservation shall be submitted to the competent courts of
the district where the property is located, save where a different jurisdiction is mandatorily
applicable under Portuguese law.
In accordance with Decree-Law No. 24/2014, the right of free withdrawal does not apply to
accommodation services provided on a specific date or period, given the specific purpose of
such services.
As required by Law No. 144/2015, guests are hereby informed that, in the event of a dispute that
cannot be resolved directly with Astoundinn, they may resort to an alternative dispute resolution
(ADR) entity. Information on the ADR entity applicable to each property, as well as access to the
Complaints Book (Livro de Reclamações), where legally required, is available upon request or,
where applicable, on site.
7. Contact Information
For any questions regarding cancellations, refunds, or booking amendments, please contact us:
Astoundinn
Email: reservations@astoundinn.com
Telephone: +351 933 101 010
Note: The cancellation deadline applicable to your booking is displayed on the individual property
listing and in your booking confirmation. Please review these terms carefully before making a
reservation.